Session 9 Workshop

PART A

PART B :

After group discussion ,we considered the aspect “Objective”is the most important one . The reason is that the other aspects such as “Subjective”and “Radical ”are based on “Objective ”.

Since for a company , the initial aim is to gain profit .In order to achieve this , making the customersatisfied,reducing the cost and increasing the volume of transactions should be put into the first place .

Evaluation plan

Cost:

Review a selection of expenditure categories to identify potential year-on-year cost benefits. Following their in-depth analysis and detailed report, we implement some of their recommendations by fine-tuning our purchasing practices in those areas that are already delivering significant cost savings.

Costomer :

Knowing what your customers think. By examini ng your customer base using focus groups, consumer surveys and internet on-line studies -- finding out exactly what thecustomers think of the products and services;

offering a customized on-line newsletter development service. To keep in contact with customers, then build brand recognition and customer loyalty.

PART C :

The questions to ask the other company :

What your customers think of your product or services.

How loyal your customers are to your brand.

Do you have brand recognition with your customers.

How your product measures up to your competition .

What are the advantages of your products over than other company’s .

Our group insights:

We prefer participative approaches to evaluate.Because this evaluation methord stress the importance of involving different groups of stakeholders in defining, carrying out and assessing the outcomes of evaluation. This can also help to motivate people, to empower them in taking control of the tasks of the evaluation process, and ensure their commitment. Participation is seen as a way of establishing open dialogue with those involved and affected in a situation. Using participative approaches can help identify these issues, and treat them.

Evaluation should provide insights because of the need of information systems to deliver value to organisations by correcting the course of actions in projects .This indeed is setting an agenda influences the purposes of evaluation. But this can cause a risk ,and the risk is that, without a deeper degree of reflection, some inequalities in power could be reinforced and perpetuated some of which might even be contributing to the failure of projects despite an apparent success in the short-term.

Furthermore, the treatment of a wider variety of issues in evaluation could contribute to the delivery of benefits that match and enhance organisational capabilities and constraints.This can be seen as finding or developing ways in which the processes related to the implementation of information systems integrate into the relationsbetween people, and contribute to achieve collective benefits .